All order confirmation cannot be refunded unless under special circumstance. Please contact us if you have any difficulties.
Archives: Faqs
What are the key pointers to take note when using ALS?
– Lower and raise the rack when there are no obstacles nearby (be more careful if there is a beam nearby) – Try to balance the load of the laundry evenly across different poles – Do not overload the rack above it max load capacity – Anything unsure, please reach out to our customer service… Continue reading What are the key pointers to take note when using ALS?
Can the ALS be used outdoor?
Our ALS is water resistance but not waterproof. It should only be installed under sheltered areas where water is not reachable. Places like balconies and maisonette are still possible to install as they are sheltered areas.
What is the warranty period?
Warranty consist of the lifting motor and the components/parts. Warranty of each models can be found at individual product pages. Standard warranty (PREMIUM series): 5 years lifting motor, 2 years parts (includes 2 years free on-site warranty). Enhanced warranty (PLATINUM series): 10 years lifting motor, 5 years parts (includes 2 years free on-site warranty).
If we make a special request to check on our system, can you do it?
Yes, we can arrange our team to do a check on your request. We will quote base on the tasks requested.
Is there any maintenance required?
No maintenance is required for our ALS. For issues, contact our customer service hotline via WhatsApp or call. Our technician will assist based on availability of our schedule.
Do you offer international shipping for automated laundry systems?
While we currently do not ship internationally, we have expanded our operations to serve customers in Malaysia. Installation services for our automated laundry systems are available only in select areas of Malaysia within Kuala Lumpur, Selangor, and the Klang Valley region. For customers in supported Malaysian areas mentioned above, you can expect the same hassle-free… Continue reading Do you offer international shipping for automated laundry systems?
What are the installation slots availability and how long does installation take?
We’re able to provide installation from Mondays-Saturdays, we do not operate on Sundays and Public Holidays. Lead time normally is 2-3 weeks. Generally there are 2 time slots that you can choose from: 9AM-1PM,2PM-6PM. Please note that the timing provided is an estimated arrival time period. Our team will send you an ETA message once… Continue reading What are the installation slots availability and how long does installation take?
How do I arrange for installation?
Contact our customer service representative via WhatsApp or call to schedule an installation date. For condo balcony installations, check with management and take note of work timings.
How much do you charge for installation?
Our prices listed on our website includes free delivery and installation on concrete and false ceiling upon purchase. Additional charges up to $180 for special installations such as L-bracket, awnings.