Yes, free delivery is included within Singapore for all automated laundry systems.
Suntec IT Show 13-16 Mar
Suntec IT Show 13-16 Mar
Archives: Faqs
How do I check the warranty date for my product and when does my warranty start?
You will receive an e-invoice via email after purchase. The warranty starts from the date of installation. Contact our customer service representative via WhatsApp or call to check your records.
Do I need to register my warranty for my laundry system?
No, the warranty automatically starts from the date of installation.
What are the terms and conditions for a refund?
If the space is unsuitable for installation on the day of installation, we can provide a refund or change to other models(if applicable). Once installed, the system is non-refundable, but we offer a 1-to-1 exchange for defects within 30 days.
What if my laundry system warranty expires?
In the event that your warranty has expired, GoodLiving would be still able to provide technical support and arrange for an on-site repair visit. The warranty applies to GoodLiving laundry system, for faulty, defective parts or workmanship under standard installation. Warranty is not covered for: – Batteries for the remote control. – Wear and tear… Continue reading What if my laundry system warranty expires?
How do I operate the automated laundry rack?
You’d be able to operate using a radio frequency (RF) remote that comes together with the laundry system. Our helpful technicians will be able to demonstrate on how to use the features on the remote after installation is done during installation day.
Can the rack be controlled via mobile app?
Only the Platinum Series can be controlled via mobile app through Smart Life/Tuya Smart app.
How low can the system be lowered?
The maximum dropdown is 130cm from fully raised. Premium and Platinum Series can be customised to a dropdown of 150cm for high ceilings (more than 2.8m). The maximum recommended ceiling height is 3.2m.
Are the poles extendable?
Yes, all models come with 4 extendable poles. Two of the poles can be brought down to hang larger items such as blanket and bedsheets. Ensure they do not obstruct any carpentry works or beams to avoid damage.
How do I check the warranty date for my product and when does my warranty start?
You will receive an e-invoice via email after purchase. The warranty starts from the date of installation. Scroll down to contact our customer service representative or call to check your records.
