You’d be able to operate using a radio frequency (RF) remote that comes together with the laundry system. Our helpful technicians will be able to demonstrate on how to use the features on the remote after installation is done during installation day.
Archives: Faqs
Can the rack be controlled via mobile app?
Only the Platinum Series can be controlled via mobile app through Smart Life/Tuya Smart app.
How low can the system be lowered?
The maximum dropdown is 130cm from fully raised. Premium and Platinum Series can be customised to a dropdown of 150cm for high ceilings (more than 2.8m). The maximum recommended ceiling height is 3.2m.
Are the poles extendable?
Yes, all models come with 4 extendable poles. Two of the poles can be brought down to hang larger items such as blanket and bedsheets. Ensure they do not obstruct any carpentry works or beams to avoid damage.
How do I check the warranty date for my product and when does my warranty start?
You will receive an e-invoice via email after purchase. The warranty starts from the date of installation. Scroll down to contact our customer service representative or call to check your records.
What payment methods do you accept?
Payment methods accepted are PayNow (UEN) and credit cards. Instalment options are available via GrabPayLater (4 months), Atome (3 months), and ShopBack (up to 12 months).
What is the order process?
Purchase via our website and choose to pay in full or with GrabPay’s 4-month instalment. For small deposit orders, scroll down to contact our customer service. Our team will confirm the details and to arrange for installation.
How soon can the system be installed after purchase? What is the lead time?
Upon purchase, our team will contact you to arrange for installation. Installation slots depend on our schedule. We’re able to hold orders for up to 1 year for those waiting for home completion or renovations. Lead time is typically 2-3 weeks from Mondays-Fridays and 4-5 weeks for Saturdays.
Are there any current promotions or group buy discounts?
Monthly promotions are available, prices are listed on our website. Check our social media pages for more updates on upcoming models and promos available. For group buy discounts for new estates, scroll below to contact our customer service representative with your estate name or postal address.
What to expect after I made my purchase?
Upon receiving your order, our team will contact you to arrange the installation date with you. Please provide us a photo od the installation area or floor plan for us to advise if can be installed. For those waiting for home renovation to complete or waiting for key collection, we will then keep the stock… Continue reading What to expect after I made my purchase?